Privacy Policy

1.1 User Information: During registration and use, we collect personal information provided by users, including but not limited to usernames, email addresses, and uploaded photos and videos.

1.2 Device Information: Depending on your device settings, and with your consent, we may collect device information to optimize user experience, such as device type, operating system version, and IP address.

1.3 Personal Internet Activity Records: To provide you with a consistent user experience and ensure the quality of our services, we may need to record your personal internet activities. This may include but is not limited to browsing/clicking records, favorites/following/reservation records, visit dates/times/durations, and interaction counts.

1.4 Input information: If you have an account, with your consent, we will receive the images, text and recordings you upload.

1.5 Communications: If you contact us directly (e.g., via support emails), we may receive additional information about you, such as your name and the contents of your message.

1.6 Transaction Information: If you make a purchase, we collect information related to the transaction, such as payment details, which are processed by our third-party payment processors.

We may use your information to fulfill the following purposes:

1. (1)To provide and operate the Service for both registered and unregistered users;
2. (2)To communicate with you, including informing you of relevant Service features and responding to your questions and demands;
3. (3)To optimize the Service by monitoring and analyzing usage data on your devices;
4. (4)To advance the development of new programs and services;
5. (5)To comply with legal obligations and protect the rights, security, stability, and property of us, you, or other third parties;
6. (6)To investigate and deter fraud, security breaches, and unlawful acts;
7. (7)To act in accordance with requirements from government or law enforcement bodies.
8. (8)We may further use information for other purposes with your consent, or as allowed by applicable laws.

3.1 We commit not to sell or rent user data. Data will only be shared in the following circumstances:

1. (1)Legal Requirements: To comply with legal obligations or respond to legitimate requests.
2. (2)Business Partnerships: Aggregated data may be shared in an anonymous form with partners to improve service quality.
3. (3)Service Requirements: Information may be shared with affiliates, vendors and service providers (e.g., payment processors, analytics providers) under confidentiality agreements.
4. (4)Business Activities: Certain information may be shared in case of business transfers such as mergers, sale of company assets or acquisitions.
5. (5)Your Direction: We may share your information with your consent or at your direction. You may withdraw your consent at any time by contacting us at the email address provided in this Policy.

3.2 Data Storage

Personal information is stored on secure servers operated by qualified cloud service providers. And we retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required to comply with legal, tax, accounting, or regulatory obligations. Once the retention period expires, we will securely delete or anonymize the information in a manner that prevents recovery or re-identification.

All stored information is protected via encryption and access controls; we perform regular backups and integrity checks to prevent data loss or corruption.

3.3 Data Security

We implement reasonable technical and management measures to protect user data. In the event of an information breach that may pose a high risk to your rights and freedoms, we will investigate promptly, take remedial measures, and notify the competent supervisory authority and affected users as required by applicable laws within the prescribed timeframe.

You are responsible for maintaining the confidentiality of your account credentials (e.g., passwords) and for all activities conducted under your account. You must notify us immediately of any unauthorized use of your account or any other security breach you become aware of.

Disclaimer: While we adopt reasonable security measures to protect personal data in line with industry standards and applicable laws, no data transmission, storage or internet-based system can be guaranteed completely secure. We do not warrant absolute security against unauthorized access, disclosure, loss or damage.

We shall not be responsible for security incidents caused by factors beyond our reasonable control, including user negligence in safeguarding account credentials, third-party services, force majeure, or advanced cyber attacks that cannot be prevented by standard security measures.

In compliance with relevant legal requirements and based on your place of residence, you are granted a series of personal data rights set out below.

1. Right of Data Access

You may have the right to receive the information about the personal information we hold and process, including the types of information, the legitimate commercial reasons for information collection, the third-party recipients, and other statutory disclosures required by law. You also have the right to view and obtain a copy of your personal information as permitted by applicable regulations.

2. Right to Rectification

You may submit a request to amend any incomplete or inaccurate personal information we store about you, save for legally permitted exceptional circumstances.

3. Right to Deletion

You are authorized to deactivate your account and require the removal of your associated personal information. Please note that once your account is closed, all personal information will be permanently deleted. Please proceed with caution. We explicitly reserve the right to preserve necessary personal information if legally justified and permitted by prevailing laws and regulations.

4. Right to Restrict Processing

If any of the following situations arise, you may contact us to restrict the processing of your personal information:

1. (1)Processing is unlawful and you oppose data erasure;
2. (2)You need us to keep your data for legal claims or defence;
3. (3)Your dispute over personal information accuracy is pending verification;
4. (4)Your objection to processing personal information is under review;
5. (5)Your data is linked to ongoing regulatory or judicial proceedings.

5. Right to Revoke Consent

If our data processing activities rely on your prior consent, you may withdraw such consent at any time by contacting our support team. Revoking your consent will not invalidate any data processing activities lawfully carried out prior to the withdrawal.

6. Right to Object to Data Processing

In line with legal provisions, you may raise an objection to our data processing conducted on the grounds of legitimate interests, where your unique personal circumstances warrant such action. We may continue processing your data if compelling and legitimate business interests take precedence, and we will notify you accordingly if this situation applies.

You may have extra personal data rights subject to the local regulatory regime of your region. For exercising any of the aforementioned rights, consulting relevant clauses in this Privacy Policy, raising questions about our data processing practices, or submitting a data-related complaint, please contact us.

Besides, you reserve the right to lodge a formal complaint with the data protection regulator in your residential region, in accordance with local privacy laws.

When submitting a request via email us, kindly clarify the scope and legal basis of your application, and provide sufficient documentation for identity verification. We may conduct identity confirmation where necessary to process your request efficiently. All valid requests and complaints will be reviewed and responded to within the time limits stipulated by applicable laws.

We use global cloud services to process and back up your personal data; currently, our data is stored in the United States. In addition, we rely on service providers around the world to support our operations. Consequently, in order to fulfil the purposes set out in this policy, your personal data may be accessed by our affiliates or transferred to third-party service providers and business partners located in various jurisdictions.

For users located in the European Economic Area ("EEA") or the United Kingdom ("UK"), your personal information may be transferred to and processed in countries outside the EEA or UK, including the United States. Where international transfers of personal data occur and where required by applicable law, we will provide adequate protection for your personal data through various means, including the implementation of standard contractual clauses or data transfer agreements compliant with applicable law, or the implementation of any other lawful methods between our affiliates and third parties that permit the lawful transfer of personal data from those countries.

If you would like further details regarding the protection of your personal information when it is transferred outside your country or region, please contact us using the details below.

The Service is not intended for minors under the age of 13. You may only use this Service if you are at least 13 years old and/or meet the minimum age requirement prescribed by your jurisdiction. If you have not reached the age of majority in your jurisdiction, you must obtain prior consent from your parent(s) or legal guardian(s). We reserve the right to terminate or suspend your access to the Service if we become aware that you fail to meet the aforesaid age requirement or have not obtained the required parental/guardian consent.

We may update this policy from time to time in accordance with laws, service functions or operational needs. If there are major changes, we will provide notification methods in accordance with the law. By continuing to use the Service, you agree to the updated policy.

If you have any questions or suggestions about this Policy, or if you seek to delete your account and associated personal data, please contact: support@soulvid.ai