Refund Policy

To request a refund, email us at support@soulvid.ai and include the following information:

1. (1)Your SoulVid account email address;
2. (2)The email address used for payment;
3. (3)Your order number or transaction ID;
4. (4)The subscription plan or product purchased;
5. (5)The date of purchase;
6. (6)The reason for requesting a refund; and
7. (7)Screenshots, error messages, or other relevant information, if applicable.

We will review your request and normally respond within two business days. Additional information may be required before we can complete our review.

Unless otherwise required by applicable law, refund requests must be submitted within 30 days of the original purchase date.

A refund may be approved in the following circumstances:

1. (1)Technical Problems. A persistent technical problem prevents you from using a core feature of SoulVid, and our support team is unable to provide a reasonable solution after you have cooperated with the troubleshooting process.
2. (2)Duplicate Purchases. You accidentally purchased the same SoulVid subscription or product more than once. We may refund the duplicate purchase after verifying the relevant transactions.
3. (3)Duplicate Charges. You were charged more than once for the same transaction because of a payment-processing or technical error. We will retain the correct charge and refund the verified duplicate charge.
4. (4)Service Not Delivered. You completed a payment but did not receive access to the purchased subscription, credits, or features within 24 hours, and the issue was not resolved within a reasonable period after you contacted us.
5. (5)Unrecognized Automatic Renewal. You were charged for an automatic renewal without receiving an applicable renewal notice. You must contact us within 7 days of the renewal charge, and the renewed benefits or credits must not have been substantially used.

All approved refunds will be returned to the original payment method whenever possible.

Unless required by applicable law, refunds will generally not be provided in the following circumstances:

1. (1)The refund request is submitted more than 30 days after the purchase date;
2. (2)You changed your mind after purchasing;
3. (3)You purchased the wrong plan or failed to review the product description, pricing, limitations, or system requirements before purchasing;
4. (4)You forgot to cancel your subscription before it renewed;
5. (5)You no longer need the service or have found another product;
6. (6)You are dissatisfied with AI-generated results solely because of personal or subjective preferences;
7. (7)The requested generation was completed and the related credits, tokens, or computing resources were consumed;
8. (8)You have substantially used, downloaded, exported, or otherwise benefited from the purchased service;
9. (9)The problem was caused by your device, internet connection, browser, third-party software, account settings, or failure to follow the provided instructions;
10. (10)You refuse to provide information or reasonably cooperate with our support team in diagnosing the issue;
11. (11)The purchase was made during a promotion expressly identified as non-refundable;
12. (12)Your account was suspended or terminated because you violated our Terms of Service, Acceptable Use Policy, or applicable law;
13. (13)You request a refund based on price differences between regions, platforms, promotions, or other sellers;
14. (14)You are unable to provide a valid reason or sufficient purchase information for us to verify the transaction; or
15. (15)We reasonably determine that the refund request is fraudulent, abusive, or intended to misuse the refund process.

AI-generated content. The probabilistic nature of artificial intelligence means that generated content may not always match your exact expectations. Differences in style, quality, accuracy, composition, or creative interpretation do not automatically qualify a purchase for a refund.

Canceling a subscription prevents future renewals but does not automatically create a refund for charges already paid.

After cancellation, you may continue using the paid features until the end of the current billing period, unless otherwise stated at the time of cancellation. You are responsible for canceling your subscription before the next renewal date.

If you purchased SoulVid through an app store, reseller, payment platform, or other third-party service, your refund may be subject to that third party's policies and procedures.

Where SoulVid is unable to process the refund directly, you may need to submit your request through the platform where the purchase was made.

Once a refund is approved:

1. (1)The related subscription or paid access may be canceled immediately;
2. (2)Unused credits or benefits associated with the refunded purchase may be removed;
3. (3)You must stop using any paid features or materials covered by the refund; and
4. (4)SoulVid may restrict repeated purchases and refund requests where abuse is reasonably suspected.

Refund processing times depend on your bank, card issuer, payment provider, and payment method. It may take several business days for the refunded amount to appear in your account.

If you believe a payment was unauthorized, please contact us promptly at support@soulvid.ai. You may also need to contact your bank, card issuer, or payment provider.

Submitting a chargeback does not guarantee that the transaction will be reversed. We reserve the right to provide transaction and account records to the relevant payment provider when responding to a payment dispute.

We may update this Refund Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date.

Changes will not reduce any refund rights that are mandatory under applicable consumer protection laws.

If you have questions about this Refund Policy or wish to request a refund, please contact:

Email: support@soulvid.ai